Tomoshop return information

We want you to be satisfied with your purchase from Tomoshop.nl. Is your purchase not as expected or did you make a wrong choice? You can return the product within 14 days if it meets the following conditions:

• The product is new and unused
• The product does not contain any assembly damage
• The product is in its original undamaged packaging

If you make use of the right of return, you will only have to cover the shipping costs yourself. If products are incorrectly delivered by us, the shipping costs will of course be borne by you.

You can read more about the warranty period in our terms & conditions.

All products except helmets and electrical parts may be returned within the specified return period provided they are unused, undamaged and in their original packaging. Have you already used the product? Then unfortunately returns are not possible.

Did you order an item incorrectly or is it no longer needed? Then you can simply return the item via our returns portal! This only works for certain selected countries within the European Union, see the list below.

Return form
Click on the button below to submit your return:

Return form >

In this return portal you go through the following steps:

• Please enter your order number and postal code.
• Select the item you wish to return.
• Select a return reason for the product.
• Make a choice on how you want to be refunded.
• Make a choice on how you want to return the part, you can choose to frank the parcel directly online, but you can also choose to frank it yourself.
• Do you want to frank the parcel yourself? Then select the option "Return in shop", go to a parcel shop of your choice and frank the parcel.
• Please read the overview again and confirm your request.
• Did you choose to frank the parcel directly online? You will now be redirected to the Mollie payment screen. Print your return label and stick it on your parcel.
• Go to a parcel shop and send the package.

Selected countries

Country	Package	Carrier	Max. weight
The Netherlands	€ 5,95	DPD	20 kg
Germany	€ 7,50	DPD	20 kg
Austria	€ 10,50	DPD	20 kg
Belgium	€ 6,50	DPD	20 kg
Luxembourg	€ 9,70	DPD	20 kg
France	€ 12,50	DPD	20 kg
Denmark	€ 12,50	DPD	20 kg
Czech Republic	€ 20,60	DPD	20 kg
Hungary	€ 20,60	DPD	20 kg
Slovakia	€ 20,60	DPD	20 kg
Estonia	€ 39,95	DPD	20 kg
Sweden	€ 21,95	DPD	20 kg
Lithuania	€ 39,50	DPD	20 kg
Portugal	€ 34,75	DPD	20 kg
Finland	€ 23,50	DPD	20 kg

If the above doesn't work, you can also use our old-fashioned return form.

If you live outside the European Union or your country is not on the list. Please first contact our customer service.

Damaged product or wrong delivery?
Did we deliver an item incorrectly or did you receive a defective item? Please first contact our customer service.

Did you order the wrong product? Or are you not satisfied? If you make use of the right of return, you only have to pay the shipping costs yourself. If we have delivered the wrong products, we will of course have to pay the shipping costs.

• If the order of the returned parts includes free shipping and the refundable amount falls below the threshold amount for free shipping, the amount of the parts will be returned minus the applicable shipping costs.
• If VAT, import and administration costs must be paid to the Dutch customs for delivery of a return shipment, this will be at the expense of the customer (unless otherwise agreed).

You can read more about the warranty period in our terms & conditions.

Did something go wrong with us, or did you receive a defective product? Then the costs are of course for us.

Unfortunately, it is not possible to exchange a product. You can choose to return a product, in which case you will be refunded the purchase price. You can then re-order it in our webshop.

However, you can exchange a product in our warehouse, for which the costs are of course free

The proper packaging of a return is of very important. If a returned product is damaged or not in the original packaging, it will not be accepted. So pack the product well in a box and use enough padding material so it can not move. Of course you can always use our box and filling materials.!

A few tips:

• Pack the product in a solid, suitably sized box.
• If you use an old or used (Tomoshop) box for packing, please do not forget to remove or make illegible all labels, bar codes and other inscriptions.
• Make sure that the article cannot move by using padding material.
• Pack fragile products separately.
• Tape the package well with strong tape.
• Don't use wire or thread.
• Stick the shipping label on a outer box, not on the product packaging! If the original packaging is damaged, we will have to charge for this.
• Make sure the address is clearly readable.

We will refund the purchase price to within 14 working days after we recieved your package to your bank account or as shop credit. Please make sure that your return is registered correctly, otherwise the return process may take longer.

Are you from Switzerland or Liechtenstein and have you had your parcel delivered to a delivery address in a nearby country in Europe, such as Germany, Austria, France or Italy and want to return an item?

Our advice is to return the package therefore from an address in that neighbouring country to avoid unnecessary customs charges such as VAT, import and administration fees. (see point 9)

If you have ordered something incorrectly or too much, you can obviously return it to us within the return period. Are you shipping this from a country located outside Europe? Then the customs in the Netherlands will ask us to pay additional charges such as VAT, import and administration fees for this shipment.

These extra costs are for your own charge, however, we will pay this upfront to the customs as otherwise the parcel cannot be delivered to us. We will eventually deduct the amount we have paid for the extra cost from the refundable amount of the return.

Please make sure that the value of the return is in proportion to the shipping costs and possible extra charges. If the extra cost turns out to be higher than the value of the shipment, we may refuse this shipment, resulting in it being returned to the sender.

Not found the answer you were looking for? Contact us or e-mail directly to contact@tomoshop.nl.
We will try to answer your question as soon as possible.