Customer service
Tomoshop shipping information
1. Which shipping methods can I choose from?
In the checkout you can choose from a couple of shipping methods, depending on the products in your cart:
Note: If you use a drop-off authorisation with a carrier, the delivery is entirely at the consumer's own risk. See Terms & Conditions 7.7. or DPD deposit authorisation.
Free shipping with DPD
We offer free shipping to a selection of countries, starting from a certain amount. This amount may be different for every country, as the shipping costs are also different for every country. You can find a overview of our shipping costs on our shipping costs page.
Shipping via letter post
If the desired products can be sent in an envelope, you can choose letter post in the checkout. Please note that you cannot choose letter post if the subtotal value of the order exceeds €22. Letter post does not include tracking.
Shipping with DPD
On the day of delivery you will receive a message from DPD. This message states a period of one hour within which your parcel will be delivered.
Have you changed your plans and are you not at home after all? Then you can easily change the time or place of delivery online. You can also choose to have your package delivered to a parcelshop.
On the day of delivery, you can follow your package online with live tracking. You can even see on the map how many stops the driver still has to make.
Shipping with PostNL
PostNL is a Dutch postal service provider. If a parcel is sent outside the Netherlands, it is transferred to the postal carrier of your own country.
Shipping with DHL Express
Do you need parts quickly? We offer DHL Express for this. DHL Express can deliver a package to the most countries in the world within 48 hours. This shipping method is a bit more expensive, but you can be sure that you will receive your order quickly.
Pick up from a package shop / collection point
In the checkout you can choose to have your order delivered to a parcel shop of your choice. As soon as the parcel is on its way, you will receive an e-mail from the carrier with your parcel details. As soon as the parcel is ready for delivery at the selected parcel shop. The parcel shop will keep your parcel for 7 days, so be sure to collect it as soon as possible. If you do not pick up your parcel in time, it will be returned to us. You can only collect the parcel yourself with a valid ID.
Pickup from our warehouse
You can also choose to pick up your order yourself at our warehouse. For more info, read: 5. Can I also pickup my order?
Note: If you use a drop-off authorisation with a carrier, the delivery is entirely at the consumer's own risk. See Terms & Conditions 7.7. or DPD deposit authorisation.
Free shipping with DPD
We offer free shipping to a selection of countries, starting from a certain amount. This amount may be different for every country, as the shipping costs are also different for every country. You can find a overview of our shipping costs on our shipping costs page.
Shipping via letter post
If the desired products can be sent in an envelope, you can choose letter post in the checkout. Please note that you cannot choose letter post if the subtotal value of the order exceeds €22. Letter post does not include tracking.
Shipping with DPD
On the day of delivery you will receive a message from DPD. This message states a period of one hour within which your parcel will be delivered.
Have you changed your plans and are you not at home after all? Then you can easily change the time or place of delivery online. You can also choose to have your package delivered to a parcelshop.
On the day of delivery, you can follow your package online with live tracking. You can even see on the map how many stops the driver still has to make.
Shipping with PostNL
PostNL is a Dutch postal service provider. If a parcel is sent outside the Netherlands, it is transferred to the postal carrier of your own country.
Shipping with DHL Express
Do you need parts quickly? We offer DHL Express for this. DHL Express can deliver a package to the most countries in the world within 48 hours. This shipping method is a bit more expensive, but you can be sure that you will receive your order quickly.
Pick up from a package shop / collection point
In the checkout you can choose to have your order delivered to a parcel shop of your choice. As soon as the parcel is on its way, you will receive an e-mail from the carrier with your parcel details. As soon as the parcel is ready for delivery at the selected parcel shop. The parcel shop will keep your parcel for 7 days, so be sure to collect it as soon as possible. If you do not pick up your parcel in time, it will be returned to us. You can only collect the parcel yourself with a valid ID.
Pickup from our warehouse
You can also choose to pick up your order yourself at our warehouse. For more info, read: 5. Can I also pickup my order?
2. What are the shipping costs?
The shipping costs are different based on the weight of the order and where the package is being sent.
Here you can find a overview of our shipping costs
If you want to see the exact shipping costs for your shopping cart, then go to the checkout.
3. What are the delivery periods?
We aim to dispatch orders within 1 to 2 working days after payment.
Often we can ship an order that has been ordered and paid for before 16:00 on the same working day.
Unfortunately this is not always possible, this can be due to busy times and for example public holidays.
The products in our webshop are connected to the stock in our warehouse, so we can see exactly how much of a certain product we have in stock. On the product page you can see if a product is widely available (in stock) or if there are only a few, one or no products in stock.
Certain products in our warehouse may have a negative stock level. These are products that we can get on short term from our supplier(s). If this is the case, the delivery time may take a little longer. If the delivery time is unexpectedly longer than the indicated delivery time, we will contact you for a suitable solution.
The products in our webshop are connected to the stock in our warehouse, so we can see exactly how much of a certain product we have in stock. On the product page you can see if a product is widely available (in stock) or if there are only a few, one or no products in stock.
Certain products in our warehouse may have a negative stock level. These are products that we can get on short term from our supplier(s). If this is the case, the delivery time may take a little longer. If the delivery time is unexpectedly longer than the indicated delivery time, we will contact you for a suitable solution.
4. Haven't received your order (yet)?
That is annoying! Have you checked the tracking of your package? It may be that your package has been delayed by the carrier.
Have you chosen mail delivery? Unfortunately we cannot see where your order is. In that case, please be patient and wait a little longer. Is the tracking of a package not clear? Please contact us.
Have you chosen mail delivery? Unfortunately we cannot see where your order is. In that case, please be patient and wait a little longer. Is the tracking of a package not clear? Please contact us.
5. Can I also pickup my order or order at the counter?
Pickup your order
It is possible to pick up your order at our warehouse. Place your order in our webshop and select "Pick up" as the shipping method.
You can only collect your order once you have received an email saying "Ready for pickup". Please do not come before, this is to avoid any disappointments.
Counter sale
It is possible to order parts at our counter. Please note that there is a 10% surcharge on the current webshop prices at the counter. It may also happen that something is not in stock.
When you order your parts online and choose to collect them from our warehouse, this surcharge obviously does not apply. Also you are sure that everything is in stock when you pick it up after you got a notification.
Warehouse opening hours:
Monday t/m friday: 8.00-17:00
Saturday: 9.00-12:00
Sunday: closed
What is our address?
Tomoshop.nl
Industrieweg 36
6702 DR Wageningen
The Netherlands
6. VAT and delivery to an address in a nearby country (Non-EU > EU)
Are you from Switzerland or Liechtenstein and do you want your parcel delivered to a delivery address in a nearby country in Europe, such as Germany, Austria, France or Italy?
If so, the VAT rate of the relevant country will be calculated when you place your order.
When importing the package to Switzerland or Liechtenstein, you will have the right to get a refund of the VAT amount you have paid.
The package we send will come with an export invoice, you will have this to be stamped at the customs as proof of export. Then send the stamped invoice to us by e-mail so that we can refund the VAT amount you have paid. Please clearly mention your order number. The refund will always be made via the payment method on which your order was placed and we will process it within 7 working days of receiving the stamped invoice.
The package we send will come with an export invoice, you will have this to be stamped at the customs as proof of export. Then send the stamped invoice to us by e-mail so that we can refund the VAT amount you have paid. Please clearly mention your order number. The refund will always be made via the payment method on which your order was placed and we will process it within 7 working days of receiving the stamped invoice.
7. Do you have another question?
Not found the answer you were looking for? Contact us or e-mail directly to info@tomoshop.nl.
We will try to answer your question as soon as possible.
We will try to answer your question as soon as possible.
